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The True Cost Of How Your Fixed Operations Phones Are Being Handled – And How To Fix It Now

by Brian Kidder | Mar 4, 2020 | Automotive BDC Training, Automotive Phone Training

The True Cost Of How Your Fixed Operations Phones Are Being Handled – And How To Fix It Now   Brian Kidder, Marketing Director 4 March 2020 Nearly 3 out of 4 calls to dealerships route to fixed ops, and in 2018 only about half of bookable appointments were...

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At CMS, we specialize in training auto dealership personnel to maximize their professionalism and effectiveness when handling the customer’s first point of contact with the dealership: the phone.

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