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No pitches, no nonsense. Let us be a resource for your dealership.

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FREQUENTLY ASKED QUESTIONS

What does the investment include?

Easy-to-Use, Effective Materials.
We provide everyone with training materials – proven scripts and rebuttal sheets to give structure.

Starting Off Right.
We’ll run a Kick-Off meeting with your staff to get buy in from your team.

One on One Training.
Our trainers will execute weekly, 1-on-1, private-practice, roleplay sessions with your team.

Ongoing Accountability.
We’ll run consistent, monthly spot check calls for accountability. We’ll send weekly report cards for each trainee, and keep you updated on everyone’s progress.

Group Training Sessions.
We’ll conduct monthly group training meetings to review progress and coach the team.

An Experienced Account Manager.
You’ll get a dedicated account manager at your disposal to run call review meetings, oversee the training program, and keep you fully informed.

What are the benefits of your training?

Return on Investment.
A proven map to increase skill level, professionalism, and paychecks

More Time.
We’ll free up you and your managers to sell cars in the store

Structure.
Build solid habits for each department on the phone

Our Staff.
At your disposal to help, and keep your phones sharp

Dedicated Account Manager.
With decades of experience, they’ll work with you to make the training a success

A New Culture.
A store-wide, accepted process for phones that works

A Safety Net.
A place to make mistakes with trainers instead of customers.

How does the pricing work?

No Contracts.
Keep us working month-to-month as long as we earn our keep.

You pay a low, monthly fee.
Reserve as many training slots as you need.

Training slots can be transferred.
From Sales to Service to Receptionist or Parts.

Instant flexibility.
Substitute trainees at a moment’s notice.

What courses do you offer?
Incoming Sales
Your sales people will build habits that convert phone calls into floor traffic.

Outbound Sales
Your sales people will master warm openings that convert outbound calls.

Advanced Sales
Your sales people will master price shoppers, long-distance shoppers, spousal
objections, trade-ins, and credit challenged customers.

Service, Parts, Body Shop
We’ll train your fixed operations staff to capture business on phone calls.

Receptionist
We’ll train your receptionists of any skill level to be the best of the best.

WHAT YOU'LL GET: IN DEPTH

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KICK-OFF MEETING

This teleconference will establish the foundation of the phone training for you and your staff. You’ll meet your Account Representative, and get the full picture of what to expect.
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ONE-ON-ONE TRAINING

Our one-on-one training sessions take place over the phone, with detailed coaching specific to the trainee we’re working with. Everyone learns differently and we train accordingly.
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WEEKLY VERBAL UPDATES

Each week you will receive a phone call from your account manager detailing the progress of your staff. You’ll never have to wonder how training is going for each and every member of your team.

WEEKLY EMAILED PROGRESS REPORTS

You’ll receive an email the middle of every week outlining exactly who has completed their training and when, as well as who we still need to hear from to stay on track.

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WEEKLY REPORT CARDS

At the beginning of each week you will receive a detailed report card of each trainee’s performance. This report will include scores in multiple categories and personalized comments from the Trainer.

ONGOING MYSTERY CALLS

Every 4-6 weeks, we’ll run another round of mystery calls to keep your sales people accountable to use what they’re learning. This will also hold us accountable to provide the results you’re paying for.

GROUP TRAINING

Every 4-6 weeks, we’ll hold a monthly sales teleconference meeting with you and your staff to listen to mystery calls. This will be a group training environment where we grow as a team.

UNLIMITED CONSULTATION

Once you’re a client of ours, you have access to our staff of phone training experts who have decades of experience. We’re just a phone call away to answer questions you may have.

FIX YOUR PHONES TODAY.

Take the first step to fixing your phones forever.