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OUR Phone training COURSES

INCOMING SALES

This course teaches the basics of getting leads from the phone to the showroom. This is the ideal starting point for establishing fundamentals.

OUTBOUND SALES

Once a foundation is established, this course gives structure and strong word tracks for internet leads, lease renewal, orphan owner and event/sale follow-up.

ADVANCED SALES

The next phase of mastering the phones, with a rebuttal sheet unlike anything seen in the industry. Long distance, price shopper, spousal, credit challenged and  much more.

SERVICE CALLS

Learning a structure that keeps advisors from diagnosing over the phone and how to build urgency to bring the vehicle in for a diagnostic performed by your certified technicians.

PARTS/BODY SHOP

A script that teaches your parts department to secure more business over the phone and to set more appointments for customers to pick their parts up.

RECEPTIONIST

This course ensures that the first voice your customers hear will be a pleasant and professional one. We teach etiquette and strategies to handle challenging situations.

POWERSPORTS

This course is built from the ground up to cater to powersports dealerships and their needs. This isn’t just a car script reworked – it’s a lasting solution built for powersports.

CREDIT CHALLENGED

This course ensures that the you can capture more business from credit challenged customers. Manage their expectations and meet their needs like never before.

FIX YOUR PHONES TODAY.

Take the first step to fixing your phones forever.