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REAL-TIME GOOGLE REVIEWS
Since I have started with this training, I have so much confidence answering the phones and staying in control of the call! The staff is great and they are so friendly and helpful! I would highly recommend!Sierra Esposito9/17/2019
People are amazingly friendly to train with over the phone. No pressure at all to get anything correct, they understand they are training you. Just finished training with Coral (don't know if I spelled the name correctly). She is very knowledgeable and friendly, just as everyone there is. Thank you guys!Tyler Heidenheimer5/13/2019
The way this company treats it's client's is amazing. If you mess up they will help you out on how to overcome it. I have become more and more comfortable talking with clients over the phone.Robert Davis7/09/2019
From week 1 to Week 10 I know feel like a pro on the phone and their staff is great to work with and I am learning a life skill that I can apply to all areas to just make myself that much more effective. Highly recommend Jamie and the rest of their calling staffMarcelo Ramirez7/10/2019
Rachel Chambers helped me today with my 6th phone training session and I could not be happier. First of all, Everyone I've talked to has been super nice walking me through the training's and helping me work on my phone growth.
I've had A LOT of success using their scripts and I would definitely recommend these training to anyone in the phone sales industry.Mark Rhinesmith7/12/2019
I've been using Customer Management Systems for months now and I love it. It's incredibly beneficial in a multitude of ways. When I'm talking to customers, I now feel so much more ready to handle any issue that arises. All of the phone trainers are very nice and Jamie is absolutely great. She's very professional and makes sure to keep it real, as if you're really talking to an actual customer. I learn so much every time I use it. I definitely recommend CMS to anyone that is even remotely curious. Give it a shot!Andrew Dressler5/02/2019
Being new to BDC sales, this training is extremely helpful. Coral has a very patient and calming personality and explains the various parts of the script and why it works. I tend to go off script at times and Coral gently pulls me back to the script. I'm looking forward to future training calls. This is definitely working! Thank you so much!Tara Dojan5/16/2019
The Phone training has been helpful on making more appointments. I keep working on my training makes it easier each day. Trying new things each day to be successful.Ronald Wrubel8/23/2019
Great training! It has helped us set better appointments and more appointments. They are also very friendly every week when we call and do our phone training.Courtney Sander10/10/2019
We are so blessed to have this phone training! The girls have honestly helped me with my confidence on the phone as well as helping me to take control of the conversation. Shout out to Taylor and Jamie! You have both helped me come out of my shell! My appointments have DOUBLED!!Amber Bender10/11/2019
Coral is by far their best trainer! She effectively communicates where you go wrong and how to correct it. She's kind and courteous on the phone, and takes the time to make the training fun and enjoyable. Highly recommend others to partake in this training!Brian Raub5/14/2019
I enrolled in this program a green salesman and just a few weeks into it I am a selling machine! This will change your career for the better! The staff is so friendly and understanding. Taylor (probably is not her real name) helped me break out of my shell and step up my enthusiasm!!!Daniel Pruitt7/24/2019
I originally completed the 16 week Incoming Sales course to help with appointment setting and getting more familiar with automotive sales calls. As of today I have also completed the 12 week Outbound Sales course to help me further my phone skills and making sure my customers are taken care of properly. The staff is top notch and always willing to help ensure you get the most out of the courses. The group calls are also helpful as they serve as live critic sessions and help you realize areas you might be missing! All around a great team, and great learning experience!Trevor Elliott6/17/2019
Using this company as a training method for making sales calls has helped considerably. Some of the trainers give very honest feedback, but some almost seem like they’re afraid to offend when I call in, but it is reflected in the scores they give instead. Overall a very positive experience. I was skeptical at first but phone calls have become was easier since I started using the scripts.Tyler Schreifels8/21/2019
Customer Management Systems has really helped me own the phone when having conversations with customers, I feel more confidant and setting more firm appointments while gaining the trust of customers. We absolutely love Ryan and Taylor and always feel excited to get our next phone call after doing our weekly training. Great people! Great company!Melissa Gibbs9/04/2019
I have definitely seen an improvement of my skill set on the phones. This training has allowed me to stay in control when speaking with a customer and I have definitely set more appointments due to this. I've worked with Janie and she does an excellent job!Ralph Saldana5/15/2019
BIG FAN - totally new to sales and my dealership set us up with CMS.
The ladies are awesome!!
Every time, helpful, encouraging and making sure I get it right.
VERY real world applicable training!Michael David's Honda page b8/29/2019
Great training a must for all Sales Professionals!!! Makes phone calls feel a lot less stressful by taking control of the conversation. Have had the pleasure of training with Coral more than once and she is great!!! It was hard to break 16+ years of phone calls but this made it a lot easier!!!Huck Love6/06/2019
This is an awesome training course. Using the techniques they teach in real life definitely work. I sound more professional and in control of the phone conversation, and you can easily transition into making the appointment!Tony Kurdilla II6/17/2019
There phone training is the absolute best. They take their time to make sure you understand why you are using the necessary steps. They work with you, take time to answer questions, point out all the things you did right and give you recommendations on where to improve. It is a very comfortable training process. Being in sales for over 25 years, I have had numerous phone training classes and this is by far the best and most thorough one I have every had. Anyone in sales should take the opportunity to take this course. Coral, who I dealt with more than once guides you in a very positive manner, takes time to make sure you understand everything and seems to really care that you succeed. She did a great job!! I absolutely recommend this course!!JohnDavid Morgan4/29/2019
Love this phone training! Helped me boost my appointments at the dealership. The trainers are very upbeat and helpful. I definitely recommend Customer Management Systems.Marc TV8/02/2019
Based on the training I have had in just the last 5 weeks, I am seeing a huge improvement in my appointment setting. The trainers are very easy to talk to and give constructive criticism to help you grow as a sales professional. Not only are my phone calls improving, but my demeanor and mindset on the lot has improved.Danielle Kroeger6/17/2019
STILL NOT CONVINCED?
“I sold 24 vehicles in the month of February. Compared to 10 in December, and 14 in January. If you look in my sales records, most of them were phone ups that I managed to steer into coming in!”
– Cindy Lambert
Sharpnack Chevrolet Buick
“Thank you all for the phone training. It is really paying off. I have doubled my appointments since completing the training.”
– J. Wood
Gerald Jones Mazda-Mitsubishi
“Thanks for all of your help in making this year the best we have ever had! We Sold and delivered 172 units in January, 169 Units in February, and another 169 in March! Last year we averaged 137.1 units per month.”
– Jeff Neibler
GM, Sharpnack Chevrolet Buick
“This is my first month in the car business. I Sold 10 cars in my first month 4 of which I credit your phone script for the appointments. I sold 9 used cars which earned me #1 in used units out of 20 salesmen for a gross profit of $22,647. Thanks CMS!”
– Luke Duvick
“Since going through the program my appointment commitments have increased tremendously, and my phone sales have done the same. Thank you so very much for providing this instruction to us and I hope this testimony will be helpful to someone also thinking about starting the program.”
– Matt Ross
Country Chevrolet Buick GMC
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