Sales · Start here
Incoming Sales
The basics of moving leads from the phone to the showroom. Your salespeople build the habits that turn phone calls into floor traffic. The ideal starting point for establishing fundamentals.
Our training courses
The right training for every phone role.
Every course is included with your training slots. Not sure where to start? We’ll recommend the right course for each person.
Get a course recommendationCore courses
Six courses. Your whole store.
Sales & BDC
Outbound Sales
Once the foundation is in place, this course adds structure and strong word tracks for outbound calls: internet leads, lease renewals, orphan owners, and event or sale follow-up. Your team masters the warm opening.
BDC phone trainingSales
Advanced Sales
The next phase of mastering the phones, with a rebuttal sheet unlike anything else in the industry. Long-distance shoppers, price shoppers, spouse objections, trade-ins, credit challenges and more.
Service
Service Calls
A structure that keeps advisors from diagnosing over the phone and builds urgency to bring the vehicle in for a diagnostic by your certified technicians.
Service advisor phone trainingParts & Body Shop
Parts / Body Shop
A script that helps your parts department secure more business over the phone and set more appointments for customers to pick up their parts.
Front desk
Receptionist
Makes sure the first voice your customers hear is pleasant and professional. We teach phone etiquette and strategies for challenging situations, for receptionists at any skill level.
Receptionist phone trainingSpecialty courses
Built for specific stores and customers.
Powersports
Built from the ground up for powersports dealerships and their customers. Not a car script reworked, a lasting solution made for powersports.
Powersports phone trainingCredit Challenged
Capture more business from credit-challenged customers. Manage their expectations and meet their needs like never before.
Free phone review
What would more showroom opportunities mean to your month?
Find out what your callers really hear. We’ll mystery-shop your store with 3 calls, just like real customers, then walk you through the results. No cost, no obligation.
Call us directly800-987-1156
See the full programDownload our brochure