What is the end result when a call comes into your sales department? Is the result an appointment? NADA statistics show that when an appointment is set, 93% of the customers stop shopping other dealerships.
If your sales people are not setting appointments, what are you encouraging your customers to do? Let us shop your dealership and evaluate your sales people ability to get the customer committed to an appointment and ultimately into the showroom. We will make 3 random recorded calls into your sales department and set a time that is convenient for you and your management team to listen to the calls. If for any reason you are not satisfied, we will make live calls into the sales department during our consultation.