Our Training Courses
You’ll have access to all of the courses that we offer using your phone training slots. Train anyone on your staff by making simple substitutions as needed, as often as needed.
This course teaches the basics
of getting leads from the phone to the showroom.
This is the ideal starting point for establishing fundamentals.
Once a foundation is established, this course gives structure and strong word tracks for internet leads, lease renewal, orphan owner and sale/event follow-up.
The next phase of mastering the phones, with a rebuttal sheet unlike anything seen before in the industry. Long distance, price shopper, spousal, credit challenged and much more.
Learning a structure that keeps advisors from diagnosing over the phone and how to build urgency to bring the vehicle in for a diagnostic performed by your certified technicians.
A script that teaches your parts department to secure more business over the phone and to set more appointments for customers to pick their parts up.
This course ensures that the first voice your customers hear will be a pleasant and professional one. We teach etiquette and strategies to handle challenging situations.